A loyalty & retention agency for consumer brands

SpeakScale helps consumer brands build loyalty, boost retention, and increase LTV through our best-in-class lifecycle marketing playbook.

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Your customer data is one of your most valuable assets, but knowing how to fully leverage it for growth is hard.

It's time consuming

It's overwhelming

It's complicated

SpeakScale can help your business unlock the full potential of your customer relationships.
Schedule a discovery call

Turn customer data into new revenue and create
growth from within.

Our proven process for helping our clients unlock revenue and build a foundation for sustainable growth for years to come.

Step 1

Unlock incremental revenue from your existing customer relationships

  • Drive immediate revenue growth through our best-in-class email/SMS campaigns and customer journey flows.
  • Ensure your CRM is set up to meaningfully engage new guests from their first interaction.
Growth tactics:
CRM Optimization
Messaging
Conversion Rate Optimization
Customer Journey Automations
Email/SMS Marketing
Step 2

Increase customer purchase frequency & build loyalty

  • Drive customers from first purchase to second (and beyond!) through continuous testing & optimization of targeted email/SMS campaigns and automations.
  • Gamify and increase customer loyalty through custom branded loyalty programs (web & app).
Growth tactics:
Loyalty Marketing
Tech Stack Implementation
Customer Journey Automations
Email/SMS Marketing
Growth from within, step 3 tactic
Step 3

Maximize average transaction value

  • Strategically leverage best-in-class marketing tools to bundle, cross-sell, and up-sell.
  • Crystalize and improve customer LTV.
Growth tactics:
Checkout Flow Optimization
Product Optimization
Pricing Strategy
Tech Stack Implementation
Schedule a discovery call

Brands that work with SpeakScale see measurable results.

$175K

incremental revenue driven from email last 12 months

16.1%

increase in Online Order net sales within first 90 days

"I’ve always struggled to allocate money to marketing. Can the impact really be measured? SpeakScale has changed my mind.
‍Their commitment to using KPIs and achieving meaningful ROI has made their value crystal clear. 10/10 would recommend working with SpeakScale to leverage your online customer database for growth."
Nelson Monteith, Honest Mary's

Nelson Monteith

Founder & CEO of Honest Mary’s

Three steps to growth with SpeakScale

The framework, team, and expertise your brand needs to create sustainable growth.

Schedule a discovery call

Discovery

Schedule a discovery call with our team to discuss your goals and priorities.

Our team conducts an audit of your key data and customer journey to give you a detailed presentation of actionable, strategic growth recommendations.

Meet with our team of specialists to review the discovery

Roadmap & Proposal

Based on our discovery findings, we will roadmap 2-3 potential engagement plans.

We'll provide revenue forecasting for our growth initiatives.

We'll review the plan with your team to define which one works best to proceed with.

90-day Growth Sprints

Once aligned around a roadmap, we'll begin our first 90-day Growth Sprint with a kickoff call.

We'll maintain a weekly stand up to review our shared KPIs dashboard and progress against the roadmap.

We'll continue to work in 90-day Sprints so there are clear expectations and targets around every element of the engagement.

Explore what’s possible with SpeakScale

Our e-comm and hospitality ecosystem is built to scale with your business.

Schedule a discovery call

Why SpeakScale?

You're trying to create more value for your loyal customers and make the most of your CRM. SpeakScale will help you cut through confusion with actionable insights to grow. What makes us different is our laser focus on creating "Growth from Within" by strategically realizing the value of your CRM and then executing for you. SpeakScale offers a proven retention playbook and strategy to scale consumer brands.

Schedule a discovery call

In-depth strategy

Get research, strategy, messaging, planning, and more tailored to your business.

Fixed rate

Just good old-fashioned delivery with no hidden fees. Pick a plan that works for you.

Clear roadmap

Define the future collaboratively with a marketing expert guiding your every move.

Scalable team

Need a one off growth project or an added growth channel? Easily upgrade your tier to increase outputs.

Lightning fast

Scale up today and get a full marketing department at your service. Turnaround times in days, not weeks.

Project management

Don't worry about the back-and-forth. We handle all your projects for you.

ROI

Worth it? Definitely.

Complete our lifecycle marketing ROI calculator to see your potential net sales lift with SpeakScale.

Hear from happy SpeakScale clients.

Our clients are our heroes, and this is what they have to say about us.

"
SpeakScale has been an integral part of our growth for over a year. Without their ability to problem solve, we would still be stuck banging our heads against a wall trying to grow the business.
"
Jordan Wilson

Jordan Wilson

CEO, 41&Change Coffee Co.

"
SpeakScale has been an integral part of our growth for over a year. Without their ability to problem solve, we would still be stuck banging our heads against a wall trying to grow the business.
"
Testimonial profile picture

Jordan Wilson

CEO, 41&Change Coffee Co.

"
SpeakScale has been an integral part of our growth for over a year. Without their ability to problem solve, we would still be stuck banging our heads against a wall trying to grow the business.
"

Jordan Wilson

CEO, 41&Change Coffee Co.

"
10/10 would recommend working with SpeakScale. Their commitment to using KPIs and achieving meaningful ROI has made their value crystal clear.
"
Nelson Monteith

Nelson Monteith

Founder & CEO, Honest Mary's

"
10/10 would recommend working with SpeakScale. Their commitment to using KPIs and achieving meaningful ROI has made their value crystal clear.
"
Testimonial profile picture

Nelson Monteith

Founder & CEO, Honest Mary's

"
10/10 would recommend working with SpeakScale. Their commitment to using KPIs and achieving meaningful ROI has made their value crystal clear.
"

Nelson Monteith

Founder & CEO, Honest Mary's

"
SpeakScale consulted us through our initial launch and we were profitable day one. We wouldn’t have gotten to where we are without their insight.
"
Brandon Giella

Brandon Giella

Co-founder, Snapmarket.co

"
SpeakScale consulted us through our initial launch and we were profitable day one. We wouldn’t have gotten to where we are without their insight.
"
Testimonial profile picture

Brandon Giella

Co-founder, Snapmarket.co

"
SpeakScale consulted us through our initial launch and we were profitable day one. We wouldn’t have gotten to where we are without their insight.
"

Brandon Giella

Co-founder, Snapmarket.co

"
Where do I begin? SpeakScale has been incredible to work with. They've brought a fresh creativity and perspective: thinking out of the box and a true value add to my business.
"
Gil Sheehan

Gil Sheehan

Pres. & Co-founder, Barrington Gifts

"
Where do I begin? SpeakScale has been incredible to work with. They've brought a fresh creativity and perspective: thinking out of the box and a true value add to my business.
"
Testimonial profile picture

Gil Sheehan

Pres. & Co-founder, Barrington Gifts

"
Where do I begin? SpeakScale has been incredible to work with. They've brought a fresh creativity and perspective: thinking out of the box and a true value add to my business.
"

Gil Sheehan

Pres. & Co-founder, Barrington Gifts

"
Working with SpeakScale has been fantastic. Tommy and his team's ability to use their vast business knowledge and experience to drive our marketing efforts has been a game changer.
"
Grayson Garvin

Grayson Garvin

Founder & Principal, Arrow Alliance

"
Working with SpeakScale has been fantastic. Tommy and his team's ability to use their vast business knowledge and experience to drive our marketing efforts has been a game changer.
"
Testimonial profile picture

Grayson Garvin

Founder & Principal, Arrow Alliance

"
Working with SpeakScale has been fantastic. Tommy and his team's ability to use their vast business knowledge and experience to drive our marketing efforts has been a game changer.
"

Grayson Garvin

Founder & Principal, Arrow Alliance

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FAQs

There are no bad questions, just frequently asked ones.

What can you actually do for me?

Great question! At our core, we help our clients unlock revenue growth from within their existing customer base and build a foundation for sustainable growth. It has many names - lifecycle marketing, growth marketing, CRM marketing, etc. We like to simply call it Growth from Within.

‍Highlevel
‍Our team will apply our best-in-class framework to identify & prioritize opportunities to unlock revenue from within and improve your customer lifetime value (LTV). From there, we can confidently step into new customer acquisition knowing we’ve got a solid customer journey established. 
‍
Tactically
We serve our clients by actively managing "growth channel" (monthly marketing activities) and executing "growth projects" (larger chunks of work with defined start and end dates).

Keep scrolling to learn more about what those look like.

What is a "growth channel"?

Growth channels are marketing strategies that the SpeakScale team manages on a monthly basis for clients on our Growth and Pro tiers. They each play a distinct and vital role in our Growth from Within framework.

These include:
- Lifecycle/CRM marketing (email/SMS automations and targeted messaging)
- Broadcast email/SMS marketing
- Loyalty program optimization
- Conversion rate optimization
- Product optimization (pricing/bundling/packaging/upsells)
- Content marketing strategy & execution (blogging, SEO, newsletter & podcast)
- Paid customer acquisition (Social/Google/etc.)

*We have the ability to scale up and scale down the number of actively managed growth channels each month.

What is a "growth project"?

We call larger chunks of work with a defined start and end date "growth projects." We often recommend these larger projects as a result of our Insights & Opportunities Audit.

Growth projects include, but are not limited to:
- Tech stack optimization
- Website rebuild & optimization
- Messaging & Branding
- Customer Data Platform strategy and implementation
- Loyalty & referral program strategy and implementation

*These projects are scoped out as additional one-time project investments.

How does billing work?

Engagements run in 3-month cycles, which correspond to our SpeakScale 90-Day Growth Cycles. Each cycle includes mutually agreed to business growth goals and the "growth channels" and "growth projects" that our team will execute against the roadmap.

You can cancel an upcoming 90-day cycle at anytime, and additional managed "growth channels" can be added at anytime.

Why wouldn't I just hire a full-time CMO?

Good question! For starters, the annual cost of a full-time senior-level CMO exceeds $250,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. Plus, our CMO's come with their own marketing team. So you are getting something of a "two-for-one", supporting your business strategically and tactically.

Are you hiring?

We're always on the lookout for new SpeakScalers. Drop us a note via the contact us form; we'd love to hear from you! 

Still have questions?

Contact us
Let's connect.

Scale up with SpeakScale

Discover if SpeakScale is for you: submit your info below to schedule an intro call with our team.